Refund policy

Because each Paradox piece is made to order, we keep our policy simple and honest.

If your order arrives damaged, misprinted, or you receive the wrong item, please contact us within 30 days of delivery with your order number and clear photos of the issue. Once confirmed, we will offer a replacement or a full refund.

We cover:

• Misprinted items

• Damaged items

• Wrong item received

Please choose carefully before ordering. We do not accept returns or exchanges for:

• Wrong size ordered

• Change of mind

• Preference changes after delivery

Our products are made to order, so once production has started we cannot guarantee order changes or cancellations. If you need to amend your order, contact us as soon as possible and we will do our best to help before production begins.

To request a refund or replacement, contact us with:

• Your order number

• A description of the issue

• Clear photos showing the problem

If your request is approved, your refund will be issued to your original payment method or we will arrange a replacement.

We reserve the right to refuse refund or replacement requests that do not meet the conditions above.